Policies

All Kent Collection Properties

  • Check in: 4:00pm 
  • Check out: 11:00am
  • Deposit: 100% payment is required at booking.
  • Required Age: 21 years old or older to reserve and check into rooms.
  • Cancellations: Reservations are 100% refundable if canceled 60 days or more prior to check-in date. Reservations are 50% refundable if canceled fewer than 60 days but more than 72 hours prior to 4pm ET on check-in date. Reservations are non-refundable if canceled within 72 hours of 4pm ET on check-in date or are included in a group reservation.
  • Parking: There is plenty of on-site parking at each property.
  • Inn Keeper hours: 8:00am – 7:00pm
  • Housekeeping: If you require housekeeping please contact us.
  • Smoking: Prohibited inside. Allowed outside but only in designated areas.
  • Quiet Time: 10:00pm-8am
  • Community Disturbance Policy: It is important that those who stay at The Kent Collection are respectful of the local community and other guests. That respect includes not disturbing our neighbors with disruptive parties, events, noise, or other disruptive behaviors and actions. 
  • Late check in: Available with advanced notification. 
  • Late check out: May be available ONLY if the room is not booked for that same day, but not guaranteed. 

The Firefly Inn

  • Rates are based on double occupancy per room. Please let us know ahead of time if you plan to bring a child (7 years old or younger), as there will be an additional fee of $50.00 per night.
  • Visitors: To maintain the quiet experience our guests expect, no outside guests will be allowed, except in designated outdoor areas.
  • Pets: At The Firefly Inn, we allow service animals only, accreditation is required. At The Garden Cottages (The Bunk House and The Little House), we allow small dogs (under 40 pounds) for a non-refundable fee of $100.00. Please speak directly with the Inn Keeper to ensure we have you in the best property and everything is prepared for your furry friend’s arrival. Your pup does not want to be left alone at the property, and we agree, so take them with you please.
  • Kitchen: There is no storage and no personal use of the kitchen. Our insurance policy does not allow for private guest use in the kitchen. We may make an exception, if it is with a pre-arranged, pre-approved private chef.
  • Rollaways: Available upon request ONLY for rooms 3 and 8.
  • Children: We are delighted to welcome families to our inn, where children are always invited to join. To ensure a serene atmosphere for all guests, we kindly ask that our quiet hours from 10pm to 8am be observed. For your convenience, we offer adjoining rooms that comfortably accommodate up to 6 guests. Our Garden Cottages are also an excellent choice for families. For everyone's comfort and safety, we ask that children be supervised at all times.

The Victorian

  • Rates are based on double occupancy per room.
  • Visitors: To maintain the quiet experience our guests expect, we do not allow parties or large groups of visitors to the property.
  • Pets: At The Victorian, we allow service animals only, accreditation is required. At The Garden Cottages (The Bunk House and The Little House), we allow small dogs (under 40 pounds) for a non-refundable fee of $100.00. Please speak directly with the Inn Keeper to ensure we have you in the best property and everything is prepared for your furry friend’s arrival. Your pup does not want to be left alone at the property, and we agree, so take them with you please.
  • Children: We do not allow children under 13 years of age.

The Garden Cottages - The Little House

  • Rates are based on 4 occupancy maximum
  • Visitors: To maintain the quiet experience our guests expect, we do not allow parties or large groups of visitors to the property.
  • Pets: Small dogs (under 50 pounds) are allowed at The Little House for a non-refundable fee of $100.00. Please speak directly with the Inn Keeper to ensure we have you in the best property and everything is prepared for your furry friend’s arrival. Your pup does not want to be left alone at the property, and we agree, so take them with you please.
  • Children: We are delighted to welcome families to our cottages, where children are always invited to join. To ensure a serene atmosphere for all guests, we kindly ask that our quiet hours from 10pm to 8am be observed. For everyone's comfort and safety, we ask that children be supervised at all times.

The Garden Cottages - The Train Car

  • Rates are based on 4 occupancy maximum
  • Visitors: To maintain the quiet experience our guests expect, we do not allow parties or large groups of visitors to the property.
  • Pets:  Small dogs (under 50 pounds) for a non-refundable fee of $100.00. Please speak directly with the Inn Keeper to ensure we have you in the best property and everything is prepared for your furry friend’s arrival. Your pup does not want to be left alone at the property, and we agree, so take them with you please.
  • Children: We are delighted to welcome families to our cottages, where children are always invited to join. To ensure a serene atmosphere for all guests, we kindly ask that our quiet hours from 10pm to 8am be observed. For everyone's comfort and safety, we ask that children be supervised at all times.

The Garden Cottages - The Bunk House

  • Rates are based on 6 occupancy maximum
  • Visitors: To maintain the quiet experience our guests expect, we do not allow parties or large groups of visitors to the property.
  • Pets: Small dogs (under 50 pounds) are allowed at The Bunk House for a non-refundable of $100.00. Please speak directly with the Inn Keeper to ensure we have you in the best property and everything is prepared for your furry friend’s arrival. Your pup does not want to be left alone at the property, and we completely agree, so take them with you please.
  • Children: We are delighted to welcome families to our cottages, where children are always invited to join. To ensure a serene atmosphere for all guests, we kindly ask that our quiet hours from 10pm to 8am be observed. For everyone's comfort and safety, we ask that children be supervised at all times.

Whole House Buy Out

Payment:

For “whole house” buyouts we require a 50% non-refundable deposit upfront via Wire, ACH or check. The balance is due a minimum of 90 days prior to check-in payable via wire, ACH, check or credit-card.

 

There will be an additional $500 security deposit charge on “whole house” buyouts that will be refunded if home is left in good condition. 


Community Disturbance Policy

It is important that those who stay at The Kent Collection are respectful of the local community and other guests. That respect includes not disturbing our neighbors with disruptive parties, events, noise, or other disruptive behaviors and actions. Quiet hours are 10pm-8am.


Disruptive gatherings are prohibited, regardless of size.

  • What we don’t allow:
  • Disruptive gatherings
  • Open-invite gatherings
  • Disturbances to the surrounding community such as:
  • Excessive noise
  • Excessive visitors
  • Excessive trash/littering
  • Smoking nuisances
  • Parking nuisances
  • Trespassing
  • Vandalism
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